Privacy Policy for Customers
We value the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data, as well as your rights as a data subject under the Personal Data Protection Act.
Collection of Personal Data
We collect personal data directly from you through the following channels:
- Membership registration
- Telephone
- Facebook Activity
- Google Activity
Types of Personal Data Collected
Personal information: such as name, surname, age, date of birth, nationality, ID number, passport, etc.
Contact information: such as address, telephone number, and email.
Account information: such as username, user activity history, and identity verification documents (copy of ID card, copy of passport, etc.)
Transactional and financial information: such as purchase history, credit card details, and bank account information.
Technical information: such as IP address, Cookie ID, and website activity logs.
Other information: such as photos, videos, or any other data that is considered personal data under the Personal Data Protection Act.
Minors
If you are under 20 years old or have legal limitations on your capacity, we may collect, use, or disclose your personal data only with the consent of your parent or legal guardian, unless otherwise permitted by law.
If we become aware that we have collected personal data from a minor without parental consent, we will delete such data from our servers.
Storage of Personal Data
We store your personal data in both document and electronic formats, as follows:
- Our company’s servers located in Thailand
- Our company’s servers located overseas
- Domestic server providers
- Overseas server providers
Processing of Personal Data
We collect, use, or disclose your personal data for the following purposes:
- To create and manage user accounts
- To deliver products or services
- To improve products, services, or user experience
- For internal company administration
- For marketing and promotional purposes
- For after-sales service
- To collect feedback
- To process payments for products or services
- To comply with terms and conditions
- To comply with laws and regulations of government authorities
Retention Period
We will retain your personal data for as long as necessary while you are our customer or have an ongoing relationship with us, or for the duration required to fulfill the purposes stated in this policy.
If the law requires retention beyond that period, we will do so accordingly.
When such data is no longer necessary, we will delete, destroy, or anonymize it.
Your Rights as a Data Subject
Under the Personal Data Protection Act, you have the following rights:
- Right to withdraw consent – You may withdraw your consent for us to collect, use, or disclose your personal data at any time.
- Right of access – You have the right to access and obtain a copy of your personal data, and to request disclosure of how we obtained it.
- Right to data portability – You may request your data in a structured, machine-readable format and transfer it to another data controller, where technically feasible.
- Right to object – You may object to the collection, use, or disclosure of your personal data at any time if it is based on legitimate interests or public interest grounds.
- Right to erasure/destruction – You may request deletion, destruction, or anonymization of your personal data if you believe it was unlawfully processed or no longer necessary.
- Right to restriction of processing – You may request temporary suspension of data processing during verification or objection processes.
- Right to rectification – You may request correction of your personal data to ensure it is accurate, up to date, complete, and not misleading.
- Right to lodge a complaint – You may file a complaint with the relevant legal authority if you believe your personal data has been processed unlawfully.
You can exercise your rights by contacting our Data Protection Officer via the contact details provided at the end of this policy.We will respond within 30 days from receipt of your request. If your request is denied, we will provide reasons via channels such as SMS, email, telephone, or mail.
Cookies and Tracking Technologies
To enhance your browsing experience, we use cookies and similar technologies to improve access to products or services, provide relevant advertising, and monitor usage patterns. You can set your browser to refuse cookies before using our website. However, certain functions of the website may not operate properly if cookies are disabled.
Data Security Measures
We maintain personal data security based on the principles of confidentiality, integrity, and availability.
Our security measures include:
- Administrative safeguards
- Technical safeguards
- Physical safeguards
These measures help prevent loss, unauthorized access, use, alteration, or disclosure of your data.
Data Breach Notification
If a personal data breach occurs, we will notify the Office of the Personal Data Protection Committee (PDPC) without delay and within 72 hours of becoming aware of the breach, where feasible.
If the breach poses a high risk to your rights and freedoms, we will also notify you and provide remedial guidance via appropriate channels such as our website, SMS, email, phone, or letter.
Amendments to This Privacy Policy
We may update or amend this Privacy Policy from time to time. You can review the latest version on our website.
This policy was last updated and effective as of 28 May 2022.
Privacy Policy of Other Websites
This Privacy Policy applies only to our products, services, and website.
If you access other websites through ours, your personal data will be governed by their respective privacy policies, for which we are not responsible.
Cookie Policy
This Cookie Policy explains what cookies are and how we use them. Please read this policy to understand our practices regarding the collection, use, and disclosure of cookies, as well as your options for managing them.
What Are Cookies?
What Are Cookies?
Cookies are small data files stored on your computer or device when you visit a website.
They are sent back to the originating site or to other sites that recognize them on subsequent visits.
Cookies help websites function effectively and provide information to the site owner.
- Session Cookies: Temporary cookies that expire when you close your browser.
- Persistent Cookies: Remain on your device until they expire or are deleted; used to remember preferences and enhance your experience.
- First-party Cookies: Set by the website you are visiting.
- Third-party Cookies: Set by external domains such as analytics or advertising providers.
- Similar Technologies: Include tools that store data in your browser or device, such as Flash cookies, HTML5, or app-based storage.
How We Use Cookies
We use cookies or similar technologies for the following purposes:
- To enable secure and continuous user login sessions
- To analyze website usage behavior
- To enhance website performance and accessibility
- To understand user interests and improve service responsiveness
Types of Cookies We Use
- Strictly Necessary Cookies
Essential for website operation and security, such as user authentication. Without them, certain services cannot be provided. - Analytical/Performance Cookies
Used to measure and understand website usage, helping us improve functionality and ease of navigation. - Advertising Cookies
Used to display relevant advertisements, limit ad frequency, and evaluate marketing effectiveness. These may be shared with third-party partners.
Your Cookie Choices
You may disable or delete cookies via your browser settings. However, this may affect website functionality or certain features.
For more information, visit www.allaboutcookies.org.
Amendments to This Cookie Policy
We may revise this Cookie Policy from time to time. You can review the latest version on our website.